Tesco Worker Picks Nose And ‘Brushes It Off On Mum’s Groceries’ As Supermarket Says Sorry With £10 Voucher

A mum-of-two was disgusted after she says a Tesco checkout worker picked his nose and “brushed it off” on her shopping.

Zoe Balding, 44, said she was stunned when the staff member stopped scanning her shopping and “stuck his finger up his nose”.

She claims the “unhygienic” worker then looked at his finger, “brushed it off” and continued scanning her items.

As she paid, Mrs Balding said, the man handed her change back with the same hand.

Tesco has now apologised after she filed a complaint, but she isn’t satisfied with the way it was handled by staff in store, Kent Live reports.

Mrs Balding was stunned when the worker “stuck his finger up his nose” (Image: Kent Live/BPM MEDIA)
Mrs Balding said her young children were with her when the incident happened at the Tesco in Pembury, Kent, on the afternoon of August 29.

The mother, of Tunbridge Wells, Kent, said: “I found it disgusting. Anyone who is willing to pick their nose and give it to the customer – what does that say about hygiene in the store?

“He stopped scanning our items and stuck his finger up his nose. I just sort of stood there and stared in shock.

“He then pulled his finger down, looked at what was there and then brushed it off.

“I handed over my money and he gave me my change back with the same hand.”

Tesco says it has spoken to the staff member in question (file photo) (Image: Getty)

Mrs Balding did not say anything to the worker, but immediately went to the customer services desk and raised a complaint.

She said that the duty manager seemed “horrified” by the complaint and he said he would deal with it – but she still decided to raise a complaint with the Tesco head office.

Mrs Balding added: “I just thought it was possibly part of a bigger problem.

“The reason we choose to shop at Tesco is that they give children a free piece of fruit when they enter – what if someone had been to the toilet and not washed their hands before putting it out?”

Mrs Balding said that the customer services worker she spoke to on the phone “empathised” with her complaint, and offered her a voucher as a goodwill gesture.

She added: “That was not going to encourage me to go back to Tesco – but her manager came back and said he thinks my complaint was only worth a £10 voucher.

“That just shows what they think of my complaint – all it would have taken was an assurance that they have taken my complaint seriously and spoken to members of staff about hygiene.

“I think it’s shoddy customer service.”

A Tesco spokesman said: “This incident is not typical of the high quality service that we expect so we have spoken to our colleague to remind him of his responsibilities.

“We have apologised to Zoe, offered her a gesture of goodwill, and hope to see her in store again soon.”